Quick Replies You Need Set Up in WhatsApp Business

If you handle more than twenty WhatsApp conversations a day, you're probably typing the same things over and over. Quick replies let you save full messages as shortcuts that you can trigger with a forward slash — for example, typing /price expands into your complete pricing response.

How to set up quick replies

1. Open WhatsApp Business and go to Settings → Business tools → Quick replies.
2. Tap the + button to create a new one.
3. Write the full message in the "Message" field.
4. Give it a keyword shortcut (e.g., price, hours, delivery).
5. Save. During a chat, type / followed by the keyword to expand it.

Category 1 — Greetings and introductions

The first message sets the tone. Keep it warm but brief.

• /hi — "Hi! I'm [Name] from [Business]. How can I help you today?"
• /welcome — "Welcome! Thanks for reaching out. What can I assist you with?"
• /referral — "Hi! Did someone refer you to us? We'd love to know so we can thank them."

Category 2 — Frequently asked questions

Think about the five questions you answer every single day and turn each one into a quick reply.

• /price — Your full pricing or a link to your price list.
• /delivery — Delivery timeframes, shipping costs, and areas you serve.
• /hours — "We're open Monday–Friday, 9am–6pm. Messages outside these hours will be answered the next morning."
• /location — Your full address plus a Google Maps link.
• /pay — Payment methods you accept (card, bank transfer, cash, etc.).

Category 3 — Chat flow management

These keep conversations moving without making you feel robotic.

• /waiting — "Let me check that for you, I'll be back in a moment!"
• /done — "Is there anything else I can help you with?"
• /thanks — "Thank you for choosing us! We hope to see you again soon."
• /followup — "Just checking in — have you had a chance to look at what I sent? Happy to answer any questions."

Tips for getting the most from quick replies

Customize before sending. Quick replies are templates, not scripts. Always review and personalize where it makes a difference — add the customer's name, or adjust details that apply to their specific question.

Keep them updated. Prices change, hours change, products change. Schedule a monthly review of your quick replies to make sure they're still accurate.

Don't overuse them. If every message you send is a quick reply, conversations start to feel robotic. Mix them with genuine, personal responses to keep the relationship real.

A well-set-up library of quick replies is one of the simplest ways to serve more customers in less time — without sacrificing the personal feel that makes WhatsApp so effective for sales.